Refund policy
Refund Policy
West End Digital provides professional digital services, including website systems design, development, automation, and consulting. Because our work is custom and time-based, we maintain the following refund policy.
Deposits & Project Initiation
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All projects require a deposit or upfront payment to begin work.
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Deposits are non-refundable once work has started.
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This deposit reserves time, planning, and system design resources specific to your project.
Refund Eligibility
Refunds may be considered only if:
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Work has not yet begun, and
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A written cancellation request is received within 48 hours of payment.
After work has started, refunds are not available, as time and resources are immediately allocated.
Partial Work & Milestone Payments
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Payments tied to completed milestones are non-refundable once the milestone is delivered.
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If a project is paused or canceled mid-way, you will retain:
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All completed work
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Any deliverables produced up to that point
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No refunds will be issued for completed or partially completed services.
Consulting & Strategy Sessions
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Consulting, audits, strategy calls, and advisory services are non-refundable once delivered.
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Missed or unused sessions are not eligible for refunds.
No Guarantees of Results
While we design systems to improve performance, efficiency, and conversion, we do not guarantee specific business outcomes, such as revenue increases or lead volume. Refunds are not issued based on performance expectations.
Chargebacks & Disputes
We encourage clients to contact us directly with any concerns. Initiating a chargeback without first attempting resolution may result in immediate suspension of services and access to deliverables.
Contact
If you have questions about this policy, please contact:
Email: hello@westenddigitalmpls.com
Company: West End Digital